Shipping & Delivery

Shipping & Delivery Policy

At Americandollz LLC, we want your shopping experience to be smooth, reliable, and worry-free. This Shipping & Delivery Policy explains how we process, handle, and deliver your orders.

1. Order Processing Time

Handling Time: Orders are processed within 1-2 business day (Monday–Friday, excluding holidays).

You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Time

Standard Shipping: 3-6 business days after your order is processed.

Total delivery time = Processing Time + Shipping Time.

Delivery times may vary depending on your location, carrier delays, weather conditions, or peak holiday seasons.

3. Shipping Coverage

At this time, we proudly ship to all 50 U.S. states, including:
Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO military addresses

We are working to expand our shipping coverage in the future.

4. Shipping Confirmation & Tracking

Once your order ships, you will receive an email with your tracking number.

Tracking information may take up to 24 hours to update.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at support@americandollz.com.

We will work with the carrier to resolve the issue promptly.

6. Business Hours & Support

Our support team is available to assist you:
Monday – Saturday | 8:00 AM – 7:00 PM (EST)
Email: support@americandollz.com

Americandollz LLC
8309 Beach Dr, Donna, TX 78537, United States
Website: americandollz.com